Ventura Jail Inmate Telephones

Family members and friends of inmates can set up an AdvancePay™ prepaid calling account for their respective telephone numbers using credit cards, money orders, checks or through Western Union. Calls that may otherwise be blocked can now be completed through GTL’s AdvancePay™ program.

AdvancePayâ„¢ allows inmates to call your number without the restrictions of standard billing. When an inmate attempts to make a collect call to you and your number cannot accept collect call billing, the AdvancePayâ„¢ automated operator will provide you with the option of setting up a prepaid account with a Visa or MasterCard payment of either $25 or $50. If you do so at this time, you will be re-connected to the inmate and the cost of this call will be deducted from your newly established AdvancePayâ„¢ account. If you cannot establish an AdvancePayâ„¢ account at that time, the inmate will be disconnected and you can call 1-800-483-8314 to establish an AdvancePayâ„¢ account at a later time.

General FAQ's 

How can I find out the balance of my prepaid account?

Contact the GTL AdvancePay automated system at 1-800-483-8314. If you need additional assistance and want to speak to a representative you can call the Service Center at 1-866-230-7761.

Will I receive a monthly statement?

Monthly statements are not mailed. Call records will be provided by request. As with all collect call types, we suggest customers keep a log of calls accepted for personal verification.

What if the inmate is released? Will I receive a refund for the remaining funds on the account?

Contact the GTL AdvancePay Service Department. We require a written request to be mailed or faxed by the owner of the account for a refund. GTL will endeavor to process refunds within 30 days, but no sooner than 60 days after the date of the last
payment to the account, and only after GTL has verified the viability of the payment method used. Refunds must be requested within 90 days of the last call received.

What types of credit cards are accepted?

We accept Visa and MasterCard (including debit and check cards) to set up a prepaid account.

After I have used my $25.00 or $50.00 prepaid amount, can I cancel the prepaid account and have collect calls charged through my local telephone company?

Once telephone numbers are set up as an AdvancePay account, customers are not able to switch to another form of billing.

What if the inmate hangs up before I finish making the credit card payment to set up the prepaid account?

If the inmate hangs up after the credit card verification process has begun, in most cases the process will not terminate. For further verification, the customer may contact the GTL AdvancePay Service Department.